RKD Help for Outlook Express 5 and 6

On this page you should be able to sort out any problems or learn tips related to Outlook Express 5 and 6. We have added some links to other pages at the bottom or you can E-mail our help team.

What this page covers.

All information was gathered from OE5 but since our technical staff has looked at OE6 there are no major differences.

 Common error messages.

 Screen shots from Outlook Express 5.

 Hints and tips.

 

  Common error messages.

Here is a list of common error messages you may get in Outlook Express 5.

Error Code

Error Message

Course of action

691

Access denied because user name and / or password was rejected or Access denied because username and/or password is invalid on the domain.

This error can occur if you use a bad username or password; remember in most instances the password is case-sensitive - you will not see the password, so check if CAPS LOCK is on etc.

0x80004005

An unknown error has occurred account pop.freeserve.net server pop.freeserve.net, Protocol: POP3 port 110 secure(SSL): No Socket Error: , Error Number 0x80004005

There is no proper fix available yet so if you get this please let us know how to sort it. You could try leaving it a day or so to see if your Internet Service Provider are having problems. You can follow the screen shots anyway to see if the error disappears.

0x800ccc0b

Don't have this information sorry!

Follow screen shot section below.

0x800420cd

Cannot send message as one of recipients addresses rejected by the server

Check the email address being sent to (no additional dots or spaces). Send your self-an e-mail; if you receive it the recipients e-mail may have a problem. If fails follow screen saver section. Try> click START>FIND>FILES OR FOLDERS type in outbox.dbx, press FIND NOW, EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox).

0x800420cd

Message number 7 could not be retrieved. Account: pop.freeserve.net' Server: 'pop.freeserve.net' Protocol: POP3 Server Response: 'Body nazis: Hard-core exercise and weightlifting', Port: 110 Secure(SSL): No Server Error: 0x800CCC90 Error Number: 0x800420CD

Message cannot be downloaded from server due to known bug in Outlook Express (any Non Microsoft email package will retrieve message) so delete email off server. To delete e-mail off server: MAKE SURE YOU HAVE A CONNECTION TO THE INTERNET then click START>RUN, and type in Telnet and press enter. Windows 9x users> Click on the Terminal Menu and select preferences, ensure that Local Echo has a tick next to it. Click on the CONNECT menu and select REMOTE SYSTEM. A box will appear, you need to make sure the HOST NAME is set to pop.freeserve.com, and the PORT is set to 110. Click on CONNECT. You should see a message at the top starting with '+OK'. If you can see this you are connected. Windows XP users> You now have a black command screen.  Type in:

      o pop.freeserve.com 110

Press enter you should now see a ‘+OK’ response.  If you can see this you are connected.  Windows 9x and XP> You now need to identify yourself so that you can access your email, to do this type in the following:

user [YOUR USERNAME]
E.G = user smith.fsnet.co.uk

Press enter you should now see a ‘+OK’ response. Now type:

pass [YOUR PASSWORD]
E.G = pass 12345abcde

Press enter and you should now see a ‘+OK’ response. type:

List

And you will see a list of any emails currently stored on your account. The figure on the left is the email number, and the figure on the right is the size of the email, eg:

1 1234

2 5612

To delete an email type in:

Dele nX <X is the number on the left of the list of e-mails

Repeat the above procedure for all emails you wish to delete

REMEMBER in order for these changes to become permanent you must finish your Telnet session by typing quit followed by enter.

0x800c012e

Outlook Express could not be started. It may not be installed correctly. Make sure that disk is not full or that you are not out of memory. Contact Microsoft support for further assistance. (0x800c012e)

Outlook Express *.dbx mail files are set to read only. Click Start, point to Find, then click on Files or Folders, In the Named box, type *.dbx, in the Look In, C drive, then Find Now Right click each *.dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the *.dbx files should only have Archive checked.

0x800C013B

Message: An unknown error has occurred Server: 'smtp.freeserve.net' Protocol: POP3 Port: 0 Secure(SSL): No Error Number: 0x800C013B

Try> click START>FIND>FILES OR FOLDERS type in outbox.dbx, press FIND NOW, EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox). If this fails follow Reinstalling Outlook Express below.

0x800CCC13 A TCP/IP error occurred while trying to send data to the server.  Subject: XXXX  Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC13 Shut down any firewall and anti virus software.  Delete your effected messages from your outbox and recreate.

0x800CCC0D

The host ‘XXX.XXX.XXX could not be found. Please verify that you have entered the server name correctly. Account 'XXX', Server, 'XXX.XXX.XXX', Protocol: XXX,Port XXX, Secure(SSL): No Socket Error: 11001, Error Number: 0x800CCC0D

Follow the screen shot section below.

0x800CCC0E

The connection to the server has failed. Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

 Fist follow the How to check your general settings and mail setup section below. Find out if you have Caller Line Identification or try this - CLID - Double left click My Computer, Double left click Dialup Networking, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Control Panel, Modems, and Connection. Is the modem phone line still plugged in?

Make sure you are not trying to send e-mail while connected to another ISP.

0x800CCC0F

Connection Dropped Your 'alt.internet.providers.uk.free’ folder was not polled for its unread count. Header download for the 'freeserve.help.windows.misc' folder did not complete.

Connection closed - Dial in again

0x800CCC13

Message: Outlook Express could not download the requested message. It is likely that the message was removed or expired from the server. Subject: 'Re: how can I edit Io.sys?' Account: 'news.freeserve.net'

Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC13

Message had presumably been removed or had expired from server.

Find out if you have Caller Line Identification or try this - CLID - Double left click My Computer, Double left click Dialup Networking, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Control Panel, Modems, and Connection. Is the modem phone line still plugged in?

0x800CCC14

Message: Your 'alt.internet.providers.uk.free' folder was not polled for its unread count. Account: 'news.freeserve.net'

Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC14

This is attempting to post to the wrong port number it should be 119.

Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on ADVANCED TAB Change the Port Server Number for News (NNTP) to 119 Remove tick from Secure SSL Click on APPLY Click on OK

Find out if you have Caller Line Identification or try this - CLID - Double left click My Computer, Double left click Dialup Networking, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Control Panel, Modems, and Connection. Is the modem phone line still plugged in?

0x800CCC15

Unable to open windows socket A TCP / IP error occurred - your POP3 server has not responded

Click BACK and go through Network Components section.

0x800CCC17

Message: Outlook Express could not post your message. Subject: 'Sorry its another test' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '502 Authentication error ' Port: 119 Secure(SSL):No Server Error: 502 Error Number: 0x800CCC17

Posted to newsgroup with log onto server ticked. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on SERVERS TAB Remove the tick from log onto server. Click on APPLY Click on OK

Downloading a newsgroup with log onto server ticked. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on SERVERS TAB Remove the tick from log onto server. Click on APPLY Click on OK

0x800CCC18

Unable to log on to server using secure password authentication Components. Account: 'Accountname', Server: 'Servername', Protocol: POP3, Server Response: '.' , Port 110, Secure (SSL): No, Error Number: 0x800CCC18

Message: Outlook Express could not post your message. Subject: 'Sorry its another test' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '500 bad authinfo param' Port: 119 Secure(SSL): No Server Error: 500 Error Number: 0x800CCC18

In Outlook Express check Tools, Accounts, Mail, Properties, Servers - ensure log on using Secure Password Authentication and My Server requires Authentication not checked.

Downloading a newsgroup with log onto server and secure password authentication ticked. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on SERVERS TAB Remove the tick from log onto server. Click on APPLY Click on OK.

If this fails click BACK and follow Network components section.

0x800CCC19

Timeout

Check to see if you have McAfee or other anti virus or firewall software running.  If you do try closing all programs including background apps.  If this fails remove the McAfee or other security program.  If it now works reinstall the program.

0x800CCC1A

Secure Connection Failed unable to connect using SSL Header download for the 'freeserve.test' folder did not complete. Outlook Express could not post your message.

Tools, accounts, mail, properties, advanced - remove ticks from secure connections

Or follow screen shot section.

0x800CCC78

The message could not be sent because the server rejected the sender's email address. The sender's email address was 'something@something.something'. Subject 'hnei', Account: 'Geocities', Server: 'mail.geocities.com', Protocol: SMTP, Server Response: '550 rejected: cannot route to sender <something@something.something>', Port: 25, Secure (SSL): No, Server Error: 550, Error Number: 0x800CCC78

The server does not recognise the senders email address as being valid. Invalid email address in the mail profile. Tools, Accounts, Properties, General. Check email address is correct - whatever@something.freeserve.co.uk. Or follow How to check your general settings and mail setup section below.

 

 

0x800CCC79

The message could not be sent because one of the recipients was rejected by the server. The rejected email address was 'XXX@XXX.XXX'. Subject 'some subject', Account: 'pop.freeserve.net', Server: smtp.freeserve.net', Protocol: SMTP, Server response: 550 Cannot route to <XXX@XXX.XXX>', Port 25, Secure(SSL): No, Server Error: 550, Error Number 0x800CCC79

Invalid recipients or senders email address - check the e-mail address you are sending to.

Find out if you have Caller Line Identification or try this - CLID - Double left click My Computer, Double left click Dialup Networking, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Control Panel, Modems, and Connection. Is the modem phone line still plugged in?

Make sure you are not trying to send email while connected to another ISP

Follow the screen shot section if it still wont work.

0x800CCC7D

The Server does not support a SSL connection, Account pop.freeserve.net, Server: smtp.freeserve.net, Protocol SMTP, Server Response: '250 HELP', Port 25, Secure (SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D

Click Tools, accounts, mail, properties, advanced - remove tick from secure SSL connection.

0x800CCC90

Message number 7 could not be retrieved. Account: pop.freeserve.net' Server: 'pop.freeserve.net' Protocol: POP3 Server Response: 'Body nazis: Hard-core exercise and weightlifting', Port: 110 Secure(SSL): No Server Error: 0x800CCC90 Error Number: 0x800420CD

Message cannot be downloaded from server due to known bug in Outlook express any Non Microsoft email package will retrieve message.

See error 0x800420cd for solution.

0x800CCC90 0x800CCC92

Problem logging onto mail server - Your password was rejected - Err authorization failed

Click Tools, accounts, mail, properties, servers - check account name and password.

0x800CCC90 0x800CCC92

Err unable to fork

Occurs when there is a problem with mail servers - check with ISP or leave for a day or so

0x800CCCA6

Outlook Express could not download the requested message. It is likely that the message was removed or expired from the server. Subject: 'Re: I want 0800 help' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '423 Bad article number' Port: 119 Secure(SSL): No Server Error: 423 Error Number: 0x800CCCA6

The article had been removed from the server. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Click on SERVERS TAB

0x800CCCA9

Subject: 'Sorry its another test' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '441 437 Too old -- "Fri, 11 Jun 1999 22:52:17 +0100"' Port: 119 Secure(SSL): No Server Error: 441 Error Number: 0x800CCCA9

This message was posted Wednesday 11th August, 1999 and the problem is that the computers clock is incorrect on their computer. Double Click the Clock in the bottom right hand corner of the screen and correct the date and time.

Sent Items folder could not be opened check that you have sufficient disk space and systems resources

Try> click START>FIND>FILES OR FOLDERS type in outbox.dbx, press FIND NOW, EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox). If this fails follow Reinstalling Outlook Express below.

MSIMN caused an invalid page fault in module Msoe.dll

MSIMN caused an invalid page fault in module "unknown"

MSIMN caused an invalid page fault in module Directdb.dll

MSIMN caused an exception C0000006h in module Directdb.dll

Folders.dbx file could be missing, damaged or read only. Click Start, point to Find, then click on Files or Folders In the Named box, type folders.dbx, in the Look In, C drive, then Find Now, Right click Folders.dbx, then click Rename. Type folders.old, and then click OK.

Start Outlook Express. This creates a new Folders.dbx file automatically.

Outlook Express could not be started because Msoe.dll could not be initialised. Outlook Express may not be installed correctly.

Outlook Express *.dbx mail files are set to read only. Click Start, point to Find, then click on Files or Folders, In the Named box, type *.dbx, in the Look In, C drive, then Find Now, Right click each *.dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the *.dbx files should only have Archive checked.

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. By clicking Details button, the following may be displayed: MSMIN caused an invalid page fault in module Msoe.dll at XXX address.

Outlook Express *.dbx mail files are set to read only. Click Start, point to Find, then click on Files or Folders, In the Named box, type *.dbx, in the Look In, C drive, then Find Now, Right click each *.dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the *.dbx files should only have Archive checked.

When viewing the preview pane, either of following messages could be displayed: Folder could not be displayed. Outlook Express could not open this folder. Possible causes are: Low disk space. Low memory.

Outlook Express *.dbx mail files are set to read only. Click Start, point to Find, then click on Files or Folders, In the Named box, type *.dbx, in the Look In, C drive, then Find Now, Right click each *.dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the *.dbx files should only have Archive checked.

Unable to get the Dial Up Networking information needed to dial <account name. > Please check the properties for this connection in the dial up Networking settings.

Click on Tools, Accounts, Mail, Properties. On the Connection tab, click the Dial Up Connection you want to use in the "Use the following Dial Up Connection Box." Click OK then close.

Message could not be sent - an error has occurred.

Try> click START>FIND>FILES OR FOLDERS type in outbox.dbx, press FIND NOW, EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox). If this fails follow Reinstalling Outlook Express below.

Uninstalling Outlook Express 5 may prevent Outlook from functioning. Do you wish to continue?

OE5 & O5 share some DLL's. Run your Outlook 5 CD, click Start, Settings, then Add/Remove Programs. Click Microsoft Outlook 97 (or 98), click Add/Remove. (You may need CD or connect to internet). In the maintenance wizard, click Rerun Outlook Setup.

Outlook Express 5 does not prompt you for an identity.

In OE, click File, point to Identities, and then click Manage Identities. In the Start Up Using list, click Ask Me. Click Close. Quit OE, shut down and restart computer.

Outlook Express 5 opens connection dialog box at start-up

Click View, Layout, Click to clear the infopane check box, click OK. Quit and restart Outlook Express.

Cannot type text in Outlook Express 5 or Internet Explorer 5

There is no proper fix available yet so if you get this please let us know how to sort it. You could try leaving it a day or so to see if your Internet Service Provider is having problems. You can follow the screen shots anyway to see if the error disappears.

How to Remove the Infopane

Click View, layout, remove check from infopane. If fails follow Reinstalling Outlook Express below

  Screen shots from Outlook Express 5.

To help you sort out any problems we have put in some screen shots. All you have to do is match the screens in your Outlook Express with the ones here.

How to check your general settings and mail setup.

From the Windows desktop open MICROSOFT OUTLOOK EXPRESS by double clicking . This will open up the main screen. Now lets look at e-mail setup for a FREESERVE account. Click TOOLS then ACCOUNTS and then MAIL you will now see:

  If you have more than one mail account then you will see several lines in here, one should say MAIL (DEFAULT), this is your main account. What you can do is check your mail settings by clicking PROPERTIES but we believe it is easier to remove the account if you only have one. To REMOVE the account and create a FREESERVE mail account first click on the name under ACCOUNT (in this case called JOHN) so that it turns blue (highlighted), now click REMOVE. Now click ADD and then MAIL and you will see:

 On this screen you need to choose a NAME for your mail account, this can either be your name or a company name. Once done click NEXT to see:

 Now you need to type in your E-MAIL ADDRESS. This must be all in small letters with no spaces. An example, your e-mail address may be Emma@Smith.Freeserve.co.UK you must type in emma@smith.freeserve.co.uk now click NEXT to see:

 For a FREESERVE e-mail account the box that reads MY INCOMING MAIL SERVER IS A _____ SERVER must be set to POP3. In the INCOMING MAIL SERVER box type in pop.freeserve.com all in small letters. In the OUTGOING MAIL SERVER box type in smtp.freeserve.com all in small letters. Now click NEXT and you will see:

 In the ACCOUNT NAME box you need to type in whatever follows the @ in your e-mail address all in small letters. If your e-mail address were emma@smith.freeserve.co.uk you would type in smith.freeserve.co.uk for the PASSWORD you must type in the SAME password that you use on the Internet. This must be the same as when you set it up. If your password was 123aBc you CANT type in 123abc it MUST be 123aBc now click NEXT:

 Click FINISH and you will return to the screen where you started from (called Internet accounts). On this screen click PROPERTIES then CONNECTIONS and you will see:

  First put a tick in ALWAYS CONNECT TO THIS ACCOUNT USING. In the white box make sure this reads the name of your FREESERVE connection. For example it may say FREESERVE, FREESERVE FOR * YOUR NAME * or if you followed the DUN section RKD2000. Now click ADVANCED and you will see:

  To optimise your account on this screen OUTGOING MAIL should be 25 and INCOMING MAIL 110. Set the SERVER TIMEOUTS to LONG and put a tick in BREAK APART MESSAGES LARGER THAN _____ KB. Now click APPLY and OK. You will return to the screen where you started from (called Internet accounts). Click CLOSE then close OUTLOOK EXPRESS and restart your computer and that should be ok. If not you will need to reinstall Outlook Express so goto REINSTALLING OUTLOOK EXPRESS.

How to check your newsgroup settings.

From the main screen of Outlook Express click TOOLS then ACCOUNTS and NEWS. You will see a screen like this headed news:

  If you have more than one news account then you will see several lines in here, one should say NEWS (DEFAULT), this is your main account. What you can do is check your news settings by clicking PROPERTIES but we believe it is easier to remove the account if you only have one. To REMOVE the account and create a FREESERVE news account first click on the name under ACCOUNT (in this case called JOHN) so that it turns blue (highlighted), now click REMOVE. Now click ADD and then NEWS and you will see:

 On this screen you need to choose a NAME for your news account, this can either be your name or a company name. Once done click NEXT to see:

 Now you need to type in your E-MAIL ADDRESS. This must be all in small letters with no spaces. An example, your e-mail address may be Emma@Smith.Freeserve.co.UK you must type in emma@smith.freeserve.co.uk now click NEXT to see:

  In the box called NEWS SERVER type in news.freeserve.net all in small letters. Now click NEXT:

 Click FINISH and you will return to the screen where you started from (called Internet accounts). On this screen click CLOSE then close OUTLOOK EXPRESS and restart your computer and that should be ok. If not you will need to reinstall Outlook Express so go to REINSTALLING OUTLOOK EXPRESS.

Reinstalling Outlook Express.

From the Windows desktop open then and then ADD/REMOVE PROGRAMS:

 

 

You will then see a screen similar to this: 

Look for MICROSOFT INTERNET EXPLORER or MICROSOFT INTERNET EXPLORER AND INTERNET TOOLS and click on it once so that it is HIGHLIGHTED (in blue) then click ADD/REMOVE and you will see:

Make sure there is a dot on RESTORE THE PREVIOUS WINDOWS CONFIGURATION then press OK and follow the on screen instructions to remove it.

 In some versions of windows (mainly windows 98) you may not see MICROSOFT INTERNET EXPLORER listed so click on WINDOWS SETUP on the image above this one and you will see:

On here you are looking for OUTLOOK EXPRESS if it is here remove the tick next to it to remove it from your system. Then choose APPLY and OK.

  Hints and Tips.

If you know you did not alter any settings on your PC many problems go away after restarting your PC.

If you have e-mail that you cant receive send us a mail and we will help you use telnet to delete it.

If you know of any tips or problems with OE6 let us know.

Got any suggestions or can't sort out the problem from here, first PLEASE check the OE5 related pages below then E-mail: Here giving as much information as possible.

 

Orange help pages | Microsoft help site | Search results

 

Created: 22/06/00, updated frequently. All information on this page (including images) is © RKD Corporation 2000.