RKD Help for checking Network settings.

On this page you should be able to sort out any problems related to your network settings. BEFORE you check these settings it is advisable that you check your Internet, e-mail and Dial Up Networking (DUN) settings first. You only need to look at these settings if you CAN get a connection but cant get e-mail or web pages. We have added some links to other pages at the bottom or you can E-mail our help team.

What this page covers.

 Common error messages.

 Screen shots to check settings.

Hints and tips.


  Common error messages.

Here is a list of common error messages you may get related to network settings.

Error Code

Error Message

Course of action


Unable to open windows socket A TCP / IP error occurred - your POP3 server has not responded

Re - install TCP / IP - Go through screen shot section.


Unable to log on to server using secure password authentication Components. Account: 'Accountname', Server: 'Servername', Protocol: POP3, Server Response: '.' , Port 110, Secure (SSL): No, Error Number: 0x800CCC18

Check Outlook Express section by clicking BACK. If fails go through screen shot section below.

Internet Explorer cannot open the Internet site <address>. The connection to the server was reset. This error message can occur if you are NOT using the Microsoft Transmission Control Protocol/Internet Protocol (TCP/IP) to connect to the Internet or Not using the Microsoft Winsock

To resolve this behaviour, remove the non-Microsoft TCP/IP protocol from the computer, and then install the Microsoft TCP/IP protocol by looking at the screen shots section below. Check computer is not connected to a network. For Winsock errors speak to your PC support line. You may also receive the error message if you use the Trumpet Winsock Point-to-Point Protocol (PPP). For information about how to remove Trumpet Winsock PPP from your computer, contact Trumpet

Dial up networking cannot establish a compatible set of network protocols:

Make sure you have TCP/IP installed (right click on Network Neighbourhood - Properties or enter Control Panel then Network).  Multiple copies of TCP/IP should not exist unless each is separately bound to an Adapter.  Remove these duplicate copies if necessary. Follow the screen shot section below, if that fails update modem drivers.

   Screen shots to check settings.

Warning! - If you are on a NETWORK (Your computer is connected to other computers) you CANNOT go through this, you will need to speak to your NETWORK ADMINISTRATOR. Or if you DON'T have a standard 56K V90 compatible modem it is NOT advised you alter any settings in here, we suggest you speak to your (ISDN, telephone or computer manufacturer) provider.

Internet Service Providers (ISP) use different settings. If you use more than one ISP your settings could be different to the screens below and by altering these settings you may damage any working connection. If you ONLY use Freeserve you SHOULD not have any problems following these screens but we CANNOT guarantee that this will work for other ISP's.

To help you sort out any problems we have put in some screen shots. All you have to do is match the screens you have with the ones here.

How to reinstall your network settings using Windows '98, '95.

Find and put your WINDOWS '98 or WINDOWS '95 CD into your computer. Do NOT proceed without this.

From the Windows desktop double click then then . You will then see a screen like this:

  In to white box called THE FOLLOWING NETWORK COMPONENTS ARE INSTALLED you may have what is shown here or lots of different things or nothing. Freeserve uses CLIENT FOR MICROSOFT NETWORKS, DIAL UP ADAPTER and TCP/IP. If you have the same as this screen then the chances are that they are corrupt so you will need to reinstall them, hears how you do it. First click on the first one once to make it turn blue (highlight) then click REMOVE. Repeat this until EVERYTHING has gone. We are now going to install components for FREESERVE. Now click ADD and you will see:

  Click once on CLIENT to make it blue (Highlighted) then click ADD and you will see:

  Click once on MICROSOFT under MANUFACTURERS to make it blue (highlighted) then click once on CLIENT FOR MICROSOFT NETWORKS under NETWORK CLIENTS to make it blue (highlighted). Click OK to return to the screen where you clicked ADD (called NETWORK). In the box that you emptied you should now see CLIENT FOR MICROSOFT NETWORKS and DIAL UP ADAPTER. If you only see CLIENT FOR MICROSOFT NETWORKS click ADD again and HIGHLIGHT ADAPTER then click ADD. On the next screen HIGHLIGHT MICROSOFT and HIGHLIGHT DIAL UP ADAPTER then choose OK. An adapter should be added in the box.

Now we need to add TCP/IP. Click ADD then HIGHLIGHT PROTOCOL and click ADD. On the next screen HIGHLIGHT MICROSOFT from MANUFACTURERS and HIGHLIGHT TCP/IP then click OK and your screen will look like the one at the beginning (called NETWORK). Now click IDENTIFICATION at the top and you will see:

  Copy the details on this screen EXACTLY, i.e. use UPPERCASE (CAPITAL'S NOT small letters), NO SPACES between words. Now click OK and it will start copying files. If you forgot to put your WINDOWS CD in then you will see this:

  Try putting your WINDOWS CD in and click OK and you MAYBE ok. During the copying process you may get this box popup:

  If you do see this box at all ALWAYS click NO otherwise you will get the same error as you had before you started. Once it has finished copying files it should ask you to restart your computer. If it does not you will have to. WINDOWS '95 users WILL need to read the HINTS AND TIPS below.

Hints and Tips.

If you know you did not alter any settings on your PC many problems go away after restarting your PC.

It is only recommended you alter these settings if you have checked your settings in IE4 or IE5 from the previous page.

If you are using Windows 95 you will have to reinstall Dial Up Networking after altering these settings. To do this go BACK to the previous page and look at the DUN section.


Got any suggestions or can't sort out the problem from here, first PLEASE check the related pages below then E-mail: Here giving as much information as possible.


Microsoft help site | Search results


Created: 22/06/00, updated frequently. All information on this page (including images) is © RKD Corporation 2000.