RKD - Internet help

RKD Help for Internet Explorer 6

On this page you should be able to sort out any problems or learn tips related to Internet Explorer 6. We have added some links to other pages at the bottom or you can E-mail our help team.

What this page covers.

Common error messages.

Screen shots from Internet Explorer 6.

Hints and tips.

Common error messages.

Here is a list of common error messages you may get in Internet Explorer 6.

Error Code	Error Message	Course of action
100	100 Continue	Click REFRESH on the toolbar above
101	101 Switching Protocols	Click REFRESH on the toolbar above
200	200 - OK -	The web page has gone, click BACK on the toolbar above and try a different web page.
201	201 Created	This message means there are no problems
203	203 Non Authoritative Information	Click REFRESH on the toolbar above
204	204 No content	Click REFRESH on the toolbar above
205	205 Reset Content	Click REFRESH on the toolbar above
206	206 Partial Content	Click REFRESH on the toolbar above
300	300 Multiple Choices	Click REFRESH above or try web site again later
301	301 Moved Permanently	The web page has moved, use the new web address in future.
302	302 The requested resource resides temporarily at a new location	You should be redirected to a different web address, continue to use the old address as the web page has moved temporarily.
303	303 The requested resource is available at another location	The address has changed; you must type in the new web address manually, and use that new address from now on.
304	304 Not modified	The web page has not changed since it was last visited
305	305 Use proxy	You must use a proxy server to access this page. To check: Start, control panel, switch to classic view, internet options, connections, settings, use a proxy server for this connection is ticked.
312	312 Cannot connect to server	There is a problem with the web page, try again later.
400	400 Bad request	Make sure you have typed the web address correctly. Try different pages; if you can get on to them then there will be a problem with the web page. Send an e-mail to webmaster@[the website address] e.g. webmaster@freeserve.com with details of the problem.
401	401 Unauthorised	You are trying to login to a secure site. Check your username and password and try again. If this still fails send an e-mail to webmaster@[the website address] e.g. webmaster@freeserve.com with details of the problem explaining that you are trying to log onto a secure web site.
402	402 Payment Required	This is a reserved area - this error has not been implemented yet.
403	403 Forbidden	The server is preventing access or is rejecting your username and password, check your username and password and try again but otherwise it is a server problem. Send an e-mail to webmaster@[the website address] e.g. webmaster@freeserve.com with the date and time of the error and provide web site addresses that directed you to this site which you are having problems with.
404	404 Not found	The web address you are trying to access cant be found. The address could have been moved or removed. If you were trying to get onto www.theservername.com/page1/article.htm try going to the source page e.g. www.theservername.com If the problem sill persists even after typing in the address or clicking on a link the page could have been moved or the link was set-up incorrectly.
405	405 Method Not Allowed	Try accessing other web pages e.g. www.yahoo.com, www.microsoft.com. If the problem persists on these pages as well then you will need to reinstall Internet Explorer (To reinstall: FIRST you must have a source where you can install I.E. from like a CD for the internet. try REINSTALLING INTERNET EXPLORER, to do this scroll down to the SCREEN SHOT section and follow 'How to remove IE5' and then install it using the same method and media you used to install it before (e.g.: An ISP CD like Freeserve). If you CAN access the web pages above then the problem is likely to be with the page that you originally tried.
406	Not Acceptable - received when trying to access a web site	This is caused when a head request has invalid characters in it. Try connecting to another site - if the problem is still encountered try REINSTALLING INTERNET EXPLORER, to do this scroll down to the SCREEN SHOT section and follow 'How to remove IE5' and then install it using the same method and media you used to install it before (e.g.: An ISP CD like Freeserve).
407	Proxy Authentication Required - received when trying to access a web site	This error is similar to 401. This indicates that the client must first authenticate itself with the proxy server. This could be due to invalid proxy settings in Internet Explorer. Try following the section 'How to check your Internet settings' in the SCREEN SHOT section. Look at Proxy settings in particular.
408	Request Timed Out - received when trying to access a web site	This is due to the client not responding within a pre set time. Try clicking refresh or typing in the web site address again. If the problem persists send an e-mail to webmaster@[the website address] eg webmaster@freeserve.com with the date and time of the error and provide web site addresses that directed you to this site which you are having problems with.
409	409 Requested Time Out - received when trying to access a web site	This error should contain enough information for you to solve the problem. If the information supplied does not solve the problem try sending an e-mail to webmaster@[the website address] e.g. webmaster@freeserve.com with the date and time of the error and provide web site addresses that directed you to this site which you are having problems with.
410	Gone - received when trying to access a web site	This is similar to error 404 (Not Found), however this error means that the information has been deleted and the server has no forwarding address. The site you are trying to access has gone; there is no fix.
500	Internal Server Error	Try later - if persists send an e-mail to webmaster@[the website address] e.g. webmaster@freeserve.com with the date and time of the error and provide web site addresses that directed you to this site which you are having problems with.
501	Not Implemented
502	Bad Gateway	This occurs when trying to access data through a busy gateway - Try later
503	Service unavailable	There are a variety of possibilities: your ISP's server may be down, your company's gateway (the connection between the LAN and the Internet) may be broken, or your own system isn't working. This is usually an easy one: wait a minute and try again. If the error persists, identify the culprit (access provider, gateway, or your system) by process of elimination, start by checking 'How to check your Internet settings' below.
504	Gateway Timeout	This occurs when a Gateway machine does not receive a timely response from the upstream server being accessed - Try later
505	HTTP Version Not Supported	This occurs when the server does not support the version of HTTP being used by the client. This error message should include a full list of the other protocols supported by the server. Check the URL for a host number at the end. If there is a host number at the end of the URL try removing it and reconnecting. If this continues happening try sending an e-mail to webmaster@[the website address] e.g. webmaster@freeserve.com with the date and time of the error and provide web site addresses that directed you to this site which you are having problems with.
629	The port was disconnected	Possible corrupt dial-up settings go BACK and click DUN and look for the same error.
630	Widows 95 - Error 630 the computer is not receiving a response from the modem. Check that the modem is plugged in and if necessary, turn the modem off and then turn it back on again.	This behaviour can occur if you are using any type of service provided by your phone company that utilises distinctive dial tones. These types of systems answer incoming calls at a specified number of rings and automatically takes messages for you. When a message is received the service informs you of a stored message by beeping the dial tone when you pick up the line. Once the beeping has stopped, you can dial out normally. The modem detects this as no dial tone or a failed response.
650	The remote machine is not responding	Possible corrupt dial-up settings go BACK and click DUN and look for the same error.
680	No dial tone	Go BACK and click TESTING YOUR MODEM and look for the same error.
PAGE CANNOT BE DISPLAYED		The connection to your ISP has either been deleted or set not to be used. Follow suggestions on error page first. Look at 'How to check your Internet settings' below. 1) Check TCP/IP stack: go to START, RUN, type CMD and click ok, at C:\windows type ping 127.0.0.1, press enter. If four reply's come back go to step 2. If an error or REQUEST TIMED OUT comes back go to Start, Control Panel, switch to classic view, Network connections, right click freeserve and properties, click networking, click client for Microsoft networks and uninstall. Now reinstall this and tcp/ip if not there. Click on ADD, double click on client; select Microsoft then Client for Microsoft networks, Click on OK, OK again. Add tcp/ip if required. Restart computer. 2) Reinstall Network card if you have one. Click START, CONTROL PANEL, switch to classis view, System, Hardware, Device Manager, click the + on network adapters. Now click on what ever is listed once to highlight then click the computer with the cross (uninstall) and click OK, remove other items under network adapters and reboot your PC. Once computer restarts test out IE. If still fails: 3) Resetting IE options. Click start, control panel, switch to classic view, internet options, advanced, then restore defaults. Now click communications and default level. Click apply and ok. Close all programs running. Hold down CTRL+ALT+DEL to get task manager, click processes. Un tick show processes from all users. Under User name ignore items that say SYSTEM, LOCAL SERVICE and NETWORK SERVICE. Under Image name ignore EXPLORER.EXE and TASKMAN.EXE. With anything else (e.g Image name:Realplay, User name:John) click the image name then click end process and YES. Now try the IE again. MAKE SURE WINDOWS CD IS AVAILABLE
Error: No connection to the Internet is currently available.		The Dial Up Networking connection has been lost or deleted. Look at 'How to check your Internet settings' below. Also follow the help on the 'DUN' page.
Error: Cannot find site www.whatever.com, connection to server cannot be established.		IE6: Check Start, Control Panel, Switch to classic view, Internet Options, connections, make sure Your ISP connection is default dial up connection. Make sure dial whenever a network connection is not present is checked.
Internet Explorer cannot open the Internet site <address>. The connection to the server was reset. This error message can occur if you are NOT using the Microsoft Transmission Control Protocol/Internet Protocol (TCP/IP) to connect to the Internet or Not using the Microsoft Winsock		To resolve this look at 'network components' by clicking BACK. Check computer is not connected to a network. For Winsock errors speak to your PC support line. You may also receive the error message if you use the Trumpet Winsock Point-to-Point Protocol (PPP). For information about how to remove Trumpet Winsock PPP from your computer, contact Trumpet.
Internet Explorer cannot open the Internet site Web address. A connection with the server could not be established.		This behaviour can occur if a Hosts file with incorrect entries exists in the Windows folder. This is a Windows problem on a network - Speak to your Network Administrator or contact the help line for your PC You can also go to www.microsoft.com and search for Microsoft Knowledge base article Q219843
Internet Explorer cannot open the internet site URL: Web site the connection to the server was reset.
Internet Explorer may display a different Web site than the one you specify in the Address box.
When you try to use Internet Explorer to log on to a secure Web site, you may receive: Page cannot be displayed. Connection with the server was reset.		This problem can occur if you have a damaged or invalid entry in the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecurityProviders\Schannel. The resolution is to remove the above registry entry. You can also go to www.microsoft.com and search for Microsoft Knowledge base article Q259537
Explorer caused an invalid page fault in module Kernel32.dll. Commgr32 caused an invalid page fault in module Kernel32.dll Mprexe caused an invalid page fault in module Kernel32.dll Msgsrv32 caused an invalid page fault in module Kernel32.dll		There is no resolution yet. Please let us know if you know how to sort this one out. You could try looking at 'How to remove IE5' below then upgrade IE from here.
Internet Explorer no longer prompts for disconnection from Internet Service Provider on exit.		There is no solution for this. You can still disconnect by right clicking on the picture of two green computers next to the clock. Just click DISCONNECT every time. Please let us know if you know how to sort this one out properly.

Screen shots from Internet Explorer 6.

To help you sort out any problems we have put in some screen shots. All you have to do is match the screens in your Internet Explorer with the ones here.

How to check your Internet settings.

From the Windows desktop click START then CONTROL PANEL:

Then, SWITCH TO CLASSIC VIEW to get to this:

Double click Internet options to get:

First make sure the ADDRESS is HTTP://WWW.RKD.ORG.UK If you want to clear any previous web sites you have been on (history) click CLEAR HISTORY and click YES to any messages. After this click DELETE FILES and click OK to any messages.

When you have finished with this screen click on SECURITY then you will see:

Click Internet then Default Level. Now Click Privacy to see:

Under settings set the slider bar so it says Medium on the right. Now click Connections:

If the DIAL-UP- AND VIRTUAL PRIVATE NETWORK SETTINGS box is blank you may be using Broadband (NOT ADSL) or you need to check your Network connections, click BACK at the top of the screen and look at DUN. If it is not blank it should say the name of your Internet Company like the image above. It should also say DEFAULT after it if you have more than one item in the box, if it does not say DEFAULT click on the name (eg FREESERVE) to highlight (turn blue) then click SET DEFAULT. Now make sure there is a dot on ALWAYS DIAL MY DEFAULT CONNECTION. Once all this is done highlight your default connection (eg FREESERVE) and click SETTINGS then you will see a screen with several options the middle will look like this:

Make sure nothing is ticked. If there are any other settings TICKED remove the ticks or text. Click OK. You are back on the connections tab. Click Advanced:

Match this screen with the exception of "ENABLE THIRD PARTY BROWSER EXTENSIONS", this should be UNCHECKED. Click APPLY and OK. Now Restart you PC and try.

How to remove IE6.

From the windows desktop click on Start, then Control panel:

and then ADD/REMOVE PROGRAMS:

Then add/remove windows components. You will then see a screen similar to this:

Look for INTERNET EXPLORER and Uncheck it, then click next and you will see:

Click finish and restart your PC. Now repeat the process ticking INTERNET EXPLORER. This does not always work, so try one of these. Go online here and install all critical updates and service packs. If you have a Windows XP CD. Put it in your PC and click start, run and type sfc /scanow then click OK. A bar will slowly progress, restart your PC after this. Also try leaving your XP CD in your PC and restart tapping the space bar. You will then get three options. Press R, then enter when asked witch windows XP to login and then type your XP administrator password pressing enter after. Now type chkdsk /r Restart your PC after. If this fails you need to reinstall your internet providers (ISP) CD. If this fails consider reinstalling Windows XP.

Hints and Tips.

If you know you did not alter any settings on your PC many problems go away after restarting your PC.

If you are still having problems after checking your Internet settings you need to determine whether you are getting a connection. If you are you will need to go back to the previous page and look at network components. If you are not getting a connection look at DUN and testing your modem.

Many programs conflict with each other so if you get a connection but no internet pages try closing all running programs then use Task manager to close anything you may not be aware about. To do this hold down CTRL+ALT+DEL, then click Processes:

Ignore items with a user name of SYSTEM, LOCAL SERVICE and NETWORK SERVICE. Also Ignore EXPLORER.EXE and TASKMAN.EXE under Image name. Close the rest (On the example you would close: mspaint, minilog, zonealarm, msmsgs, alogserv ONLY) by selecting the item (like mspaint in the example) then click End Process:

Click YES and the item disappears. Repeat the process with other items. Now close Windows Task Manager and try your Internet again.

On Windows XP there is a brilliant tool called system restore where you can go back in time. Try it! Click Start>All programs>Accessories>system tools>system restore. You get this:

Click Next:

On the Calendar, click a date that is in bold or stands out, On the right click a time. A system check point is a very good restore point. Click next:

Click Next and follow this. It will restart your PC and restore files back to as they were.

Useful shortcut keys:

Back to a previous page - Backspace key

Refresh page - F5

Full screen - F11

Stop loading a page - ESC

Add a page to FAVOURITES so that you don’t have to remember the address - Click FAVOURITES then ADD to favourites.

In IE6 you have can lock toolbars. To do so click view>toolbars> then click lock toolbars.

Got any suggestions or can't sort out the problem from here, first PLEASE check the IE6 related pages below then E-mail: Here giving as much information as possible.

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