RKD Help for DUN and Networks (Network Conections).

On this page you should be able to sort out any problems related to a Dial Up connection made in Network connections. BEFORE you check these settings it is advisable that you check your Internet (IE6) and e-mail (OE6) settings first.  We have added some links to other pages at the bottom or you can E-mail our help team.

What this page covers.

Common error messages.

Screen shots from Network Connections.

Hints and tips.

 

Common error messages.

Here is a list of common error messages you may get in with a DUN.

Error Code

Error Message

Course of action

629

The port was disconnected

Possible corrupt dial-up settings - Check settings in screen shots below

650

The remote machine is not responding

Possible corrupt dial-up settings - Check settings in screen shots below

678 There is no answer. Occurs if:  1)You are dialing the wrong number, 2)There is a problem at your ISP or in the telephone network, 3)Your modem is unable to handshake with remote modem before allotted time.  Check screen shot section below.

691

Access denied because user name and / or password was rejected or Access denied because username and/or password is invalid on the domain.

With all Windows versions - This error can occur if you use a bad username or password; remember in most instances the password is case-sensitive - you will not see the password, so if CAPS LOCK is not the way you expect it, you may have a problem with upper/lower-case.

691

The computer you are dialling in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.

The Telephon.ini file is missing or damaged. Resolution create a new Telephon.ini file: 1) Rename the Telephon.ini file located in the \Windows folder to Telephon.old. 2) Restart the computer.

3) Double-click the Tapiini.exe file located in the \Windows\System32 folder. Note that the program runs very quickly. The Tapiini.exe file creates a new Telephon.ini file in the \Windows folder.

Your ISP uses a different file than the Rasapi32.dll file to verify the connection.

Or The Rasapi32.dll file is a different version than the Rasapi32.dll file that is included with Windows.

To verify that the current version of Rasapi32.dll is the file included in Windows, check that the value data in the Path value of the following registry key is Rasapi32.dll: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMMFiles\PPP

0x800CCC0E

The connection to the server has failed. Account: 'Geocities', Server: 'smtp.freeserve.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

If you have Caller Line ID - left click Start, Control panel, switch to classic view, Network connections, right click ISP connection, left click Properties clear Area Code box, type in Tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. REN values - remove phones on phone line. Make sure you donít have call waiting. Is the modem set to disconnect after a set time. Control Panel, switch to classic view, network connections, right click ISP name and properties, options.  Is the modem phone line still plugged in. Click BACK and look at OE sections for more solutions to this.

0x800CCC14

Message: Your 'alt.internet.providers.uk.free' folder was not polled for its unread count. Account: 'news.freeserve.net'

Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC14

0x800CCC13

Message: Your 'freeserve.help.windows.misc' folder was not polled for its unread count. Account: 'news.freeserve.net'

Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC13

0x800CCC15 Unable to open windows socket A TCP / IP error occurred - your POP3 server has not responded Re - install TCP / IP - Go through screen shot section.

 

0x800CCC18 Unable to log on to server using secure password authentication Components. Account: 'Accountname', Server: 'Servername', Protocol: POP3, Server Response: '.' , Port 110, Secure (SSL): No, Error Number: 0x800CCC18 Check Outlook Express section by clicking BACK. If fails go through screen shot section below.

 

Internet Explorer cannot open the Internet site <address>. The connection to the server was reset. This error message can occur if you are NOT using the Microsoft Transmission Control Protocol/Internet Protocol (TCP/IP) to connect to the Internet or Not using the Microsoft Winsock To resolve this behaviour, remove the non-Microsoft TCP/IP protocol from the computer, and then install the Microsoft TCP/IP protocol by looking at the screen shots section below. Check computer is not connected to a network. For Winsock errors speak to your PC support line. You may also receive the error message if you use the Trumpet Winsock Point-to-Point Protocol (PPP). For information about how to remove Trumpet Winsock PPP from your computer, contact Trumpet

 

Dial up networking cannot establish a compatible set of network protocols: Make sure you have TCP/IP installed.  Multiple copies of TCP/IP should not exist unless each is separately bound to an Adapter.  Remove these duplicate copies if necessary. Follow the screen shot section below, if that fails update modem drivers.

Error: No connection to the Internet is currently available.

The Dial Up Networking connection has been lost or deleted. Start, control panel, switch to classic view, network connections, Make New Connection. Then check in Start, Control Panel, switch to classic view, Internet Options, Connection Tab that Freeserve connection is set to use my default connection.

PAGE CANNOT BE DISPLAYED

1) Check TCP/IP stack: go to START, run, type CMD and click ok, at C:\ type ping 127.0.0.1, press enter. If four replies come back go to step 2. If an error or REQUEST TIMED OUT comes back go to Start, Control Panel, switch to classic view, system, hardware, device manager, click + next to network adapters then right click each item and choose uninstall.  Click OK to any warnings and restart your PC.  2) Reinstall Internet Explorer - go to START, CONTROL PANEL, ADD/REMOVE PROGRAMS, ADD REMOVE WINDOWS COMPONENTS select I.E. then click Next and follow through a restart and then repeat but tick IE this time.  Try to run the ISP disk again. If still fails go to > 3) Update IE here.  Reset IE options, Start, Control panel, switch to classic view, internet options, advanced, restore defaults, security, default level, apply and ok.  Close programs, Hold down CTRL+ALT+DEL to get task manager, click processes.  Un tick show processes from all users.  Under User name ignore items that say SYSTEM, LOCAL SERVICE and NETWORK SERVICE.  Under Image name ignore EXPLORER.EXE and TASKMAN.EXE.  With anything else (e.g Image name:Realplay, User name:John) click the image name then click end process and YES. Restart computer and retry. MAKE SURE WINDOWS CD IS AVAILABLE

You have been disconnected from the computer you have dialled into.

A. Incorrect Username or Password specified 1. Click on Start, control panel 2. Click on switch to classic view 3. Click Network connections, Double-click on the ISP connection icon 4. Click in the "Username" field and delete contents 5. Type in the "Username" - all lower case 6. Delete the password.  7. Type in the "Password" - case sensitive 8. Click on Connect. If this fails:

B. Dial-Up Networking is corrupt 1. Click on Start, control panel 2. Click on switch to classic view 3. Double-click on system 4. Click on the hardware tab 5. Click on Device manager 6. Click + next to Network Adapters and right click each item underneath and choose Uninstall 7. Click OK on any warnings and close programs. 8. Click Start, then Turn off (not Restart), then OK 9. Wait 15 seconds after shutdown, turn power on and wait five minutes then try.

C. Check number being dialled 1 Click on the start button, control panel 2. Click on switch to classic view 3. Double-click on the Network connections icon, right click the ISP connection icon.

D. Reinstall TCP/IP (Make sure Windows installation CD is available) Start, Control Panel, switch to classic view, Network connections, right click freeserve and properties, click networking, click client for Microsoft networks and uninstall.  Now reinstall this and tcp/ip if not there.  Click on ADD, double click on client; select Microsoft then Client for Microsoft networks, Click on OK, OK again.  Add tcp/ip if required.  Restart computer.

E. Maximum speed of modem error 1. Click on the start button, control panel 2. Click on switch to classic view 3. Double-click on Phone and Modem options 4. Left click on modems, then Properties, modem 5. Check that maximum speed is set to no higher than 2X rated speed of modem.

F. Modem driver Incorrect modem driver being used - Speak to PC support.

Dial up networking cannot establish a compatible set of network protocols:

Follow screen shot section below. If fails update modem drivers.

Random Disconnections

Click BACK and look at 'Testing your modem'

The computer you're dialling into does not respond to a network request.

Check your server type setting in the properties of the connection - Follow the screen shot section below

The computer you're dialling into cannot establish a Dial-Up Networking connection. Check your password and then try again.

Check your Username and Password. Follow 'How to connect through Dial Up Networking' below.  Also try several dial up attempts, I.E let your modem try the five to ten times setup by default.  If you have checked the screenshot section get your ISP to check your account.

The line is busy. Try again later

Make sure you donít have call waiting. Click Start, control panel, switch to classic view, phone and modem options, edit, remove check from "To disable call waiting dial". Make sure you are dialling correct number. Click start, control panel, switch to classic view, network connections, right click ISP connectoid, properties, check Phone Number. If still fails follow ' Reinstalling DUN' below

Dial-Up Networking could not complete the connection to the server. Check your configuration and try the connection again.

Click Start, Control panel, switch to classic view, network connections, right click ISP connectoid, properties, left click Security, Make sure nothing is ticked and Typical has a dot.

You have been disconnected from the computer you have dialled. Double-click the connection to try again.

Click start, control panel, switch to classic view, network connections, right click ISP connectoid, properties, left click network, make sure TCP/IP is ticked.

Save Password Check Box Is Unavailable

1)Make a new user account, Start, control panel, user accounts, create a new account.  2)Check p/w is set for all users, Start, control panel, switch to classic view, network connections, double click isp connection.  Select Save Password for anybody who uses this computer, dial connection up. 3) Password caching disabled as a result of running the system policy editor HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Network. If password caching disabled there will be a DisablePwdCacheing DWORD entry in the right hand side pane with a value of one change this to zero. 4) Registry entry for auto logon HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Network\RealModeNet delete a binary entry named auto logon. 5) Follow Reinstalling DUN below.

Dial-Up Connection box appears but the Password box is blank and the Remember my password check box is greyed out.

1) Click BACK and follow 'Network components' then restart PC. 2) Dial-Up Networking may be corrupt - Follow 'Reinstalling DUN' below.  3)Check p/w is set for all users, Start, control panel, switch to classic view, network connections, double click isp connection.  Select Save Password for anybody who uses this computer, dial connection up.  Make a new user account, Start, control panel, user accounts, create a new account.  4) Password caching is disabled - Check registry KEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Network. If password caching is disabled there will be a DisablePwdCacheing DWORD entry on the right hand side of the screen with a value of 1 - amend this to 0 - close registry editor and restart machine.

Screen shots from Network Connections.

Warning! - If you are on a NETWORK (Your computer is connected to other computers) you CANNOT go through this, you will need to speak to your NETWORK ADMINISTRATOR. Or if you DON'T have a standard 56K V90, V92 compatible modem it is NOT advised you alter any settings in here, we suggest you speak to your (ISDN, telephone or computer manufacturer) provider.

Internet Service Providers (ISP) use different settings. If you use more than one ISP your settings could be different to the screens below and by altering these settings you may damage any working connection. If you ONLY use Freeserve you SHOULD not have any problems following these screens but we CANNOT guarantee that this will work for other ISP's.

You may require a WINDOWS XP Home Edition or WINDOWS XP Professional CD to do some of these steps.  Not all OEM computers come with a XP CD.  We are only aware of Medion and Dell computers that may have this CD.

To help you sort out any problems we have put in some screen shots. All you have to do is match the screens in your Network connections with the ones here.

How to check your Dial Up Networking settings.

From the Windows desktop click Start then you should see Control panel:

Then click switch to classic view:

Now click Network connections:

If you have something like the two test connections on the right then you already have a connection to somewhere.  If you have a connection do you know who it is for?  If you don't go on the internet yet or if you have not loaded an ISP CD or you want to create a new connection then we will help you make a Freeserve No ties connection (Standard dial up connection).  You need to know your username and password for this however.  To create a new connection if you don't want to use the ones already there just, click on each connection once then press DEL or DELETE on your keyboard and delete them.  Now click Create a new connection:

  Click next:

 

Put a dot on Dialup to private network and click next:

 

Put the dot on Set up my connection manually and click next:

 

Put a dot on Connect using a dialup modem and click next:

 

On here you will see a list of an connecting devices, Look for something called Modem.  Tick the box next to Modem and click next:

 

Type in the name as RKD-Freeserve and click NEXT:

 

Check your ISP's dial up phone number and enter it here.  At last update Freeserve's Phone number was 08450796699. Click next:

 

For your USERNAME you need to first know your e-mail address as it is part of it. EXAMPLE if your E-MAIL address is john@smith.fsnet.co.uk your USERNAME would be smith.fsnet.co.uk ALL in SMALL letters. Only you know your PASSWORD. But it is CaSe SeNsItIvE for example if your password is MillenniumUK you CANT type millenniumuk or MILLENNIUMUK it has to be the same as when you chose it.  Note: You can only check the status of caps lock by checking the Caps lock Light on your keyboard, or taskbar.  If you want all login names to use the same internet connection tick the box called Use this account name and password when anyone connects to the internet from this computer.  If this is the only connection to the internet you want to use tick make this the default internet connection.  You must tick Turn on internet connection firewall for this connection.  Now click next:

 

Make sure no tick boxes are checked on here and then click finish.  You are now back to this screen:

You now should have a icon that looks like Test connection 1 on the image above.  It should have a padlock and if it is the only internet connection you want to use it has a black circle with a white tick.  Now, right click the picture with the padlock and then a list will appear as in the image above.  Click properties:

 

On here you need to check the telephone number is correct for your ISP. For FREESERVE the area code is 0845 and in the PHONE NUMBER box you need 0796699 the COUNTRY CODE needs to be where your ISP is NOT where you are. Make sure USE DIALING RULES is ticked as you wont be able to alter the telephone number without it.  Your CORRECT modem should be listed under CONNECT USING. If you are ex-directory or withhold your telephone number this WILL NOT work.  To get your settings looking right for Caller Line Identification CLID (ex-directory) users, first REMOVE the numbers from AREA CODE and PHONE NUMBER. Leave the AREA CODE BLANK and for FREESERVE in the TELEPHONE NUMBER BOX type 1470,08450796699 .  Make sure USE DIALING RULES is NOT ticked.  All users need to tick Show icon in notification area when connected.  You now need to click Options:

 

On here tick Display progress while connecting, prompt for name and password, certificate, etc. and prompt for phone number at the top.  Don't tick Include windows login domain.  Now set the Redial attempts to 10.  Set Time between redial attempts to 1 minute.  Set idle time before hang-up to 20 minutes.  Also tick redial if line is dropped.  Now click Advanced:

 

Make sure a tick is placed next to protect my computer and network by limiting or preventing access to this computer from the internet.  Now click Networking:

 

Make sure the type of dial up server I am calling is set to PPP:Windows 95/98/NT4/2000, Internet.  In the box called This connection uses the following items you need Internet Protocol (TCP/IP), QoS Packet scheduler and Client for Microsoft Networks.  These should also be ticked.  If they are not there we will reinstall them later.  Click settings now:

 

On here for Freeserve make sure Enable LCP extensions and enable software compression are ticked only.  Click OK and you will go back to where you were.  If you have just made a new connection and have all the correct items listed under This connection uses the following on the above screen then please miss this part out.  Scroll down till you find the box called Test Freeserve connection properties, open on the networking tab.  If you are checking a current connection or don't have those items then follow this.   To reinstall these items Click Client for Microsoft Networks and click Uninstall, click yes to any warnings.  Now Internet Protocol (TCP/IP) and client for Microsoft Networks should have gone.  Click Install:

 

Click Client then Add:

 

Now look for and click Client for Microsoft Networks then click OK.  This should then be back in the list.  Put a tick next to it.  Now click Install again.  This time choose Protocol then add and choose Internet Protocol (TCP/IP) and then click OK.  Place a tick next to this item.  Your screen should look like this:

If you already had this screen Welcome back!  ALL, now click Internet Protocol (TCP/IP) then properties:

 

Make sure you have dots on Obtain an IP address automatically and Obtain DNS server address automatically.  Now click advanced:

 

Make sure USE DEFAULT GATEWAY ON REMOTE NETWORK has a tick. Use IP header compression must not be ticked.  Now click OK and that will take you to the previous screen where you click OK again and again till you get back to Network connections.  Close it all down and restart your PC.

How to connect through Dial Up Networking.

Click Start, then Control panel:

Now click switch to classic view:

Now click Network connections:

From this screen with the icon(s) on the right.  Look for your freeserve connection.  Or double click the icon you have just looked at and you should see a screen similar to this:

  For your USERNAME you need to fist know your e-mail address as it is part of it. EXAMPLE if your E-MAIL address is john@smith.fsnet.co.uk your USERNAME would be smith.fsnet.co.uk ALL in SMALL letters. Only you know your PASSWORD. But it is CaSe SeNsItIvE for example if your password is MillenniumUK you CANT type millenniumuk or MILLENNIUMUK it has to be the same as when you chose it.  Note: You can only check the status of caps lock by checking the Caps lock Light on your keyboard, or taskbar.  Now click dial.  Hopefully then next to your clock you will see a picture of two blue computers. If you get this then you have solved your problem!

Hints and Tips.

If you know you did not alter any settings on your PC many problems go away after restarting your PC.

If you have checked your Internet (IE) and e-mail settings on the previous page and DUN on here we suggest you look at TESTING YOU MODEM if you cant get a connection.

On Windows XP there is a brilliant tool called system restore where you can go back in time.  Try it!  Click Start>All programs>Accessories>system tools>system restore.  You get this:

Click Next:

On the Calendar, click a date that is in bold or stands out, On the right click a time.  A system check point is a very good restore point.  Click next:

Click Next and follow this.  It will restart your PC and restore files back to as they were.

 

Got any suggestions or can't sort out the problem from here, first PLEASE check the related pages below then E-mail: Here giving as much information as possible.

 

Orange help pages | Microsoft help site | Search results

 

Created: 21/10/03, updated frequently. All information on this page (including images) is © RKD Corporation 2000.